We're so sorry if your item is damaged! Don't worry—there will be no cost to you for returning defective items.
Please note that online purchases cannot be returned to our physical stores.
To raise a complaint with our customer service:
- The item must have been purchased online through our official website. For items purchased from a store or other retailers, please contact the store or retailer directly regarding their return and warranty policies.
- The item must contain all of its original care labels. While it is acceptable for the price tag to be removed, please ensure that the size label and washing instructions are still intact. These labels are essential for our warehouse to identify the item. If either of these labels is missing, our warehouse won't be able to identify the item, and we won't be able to process your complaint.'
Item was bought online
Item arrived damaged
Upon delivery, please inspect the package for any signs of damage. If the item is damaged and the parcel is also damaged, please follow the steps outlined in the article below → My parcel arrived damaged.
If the package itself is not damaged, please return the item to us so we can process your complaint.
Item is damaged after use
If an item you purchased through our official website is defective after use, please follow the instructions below based on when you made the purchase.
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Item is bought less than 100 days ago:
Please return the item to us so we can process your complaint.
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Item is bought more than 100 days ago:
Please contact our customer service team for assistance with the return process.
Item was bought in a store
If you have a damaged item purchased in one of our physical stores, please contact the store directly to discuss your options for exchange or refund.
This also applies if you placed and paid for an online order in a physical store.
Our online customer service team is unable to assist with returns for in-store purchases.